A) CONDITIONS FOR ACCEPTING PRODUCT RETURNS

We have policies, deadlines, return and refund conditions in accordance with the legislation of the delivery countries indicated by consumer customers where the products sold are delivered by us or our agents. These return policies and conditions do not apply to Wholesalers, Franchises, companies or professionals, including any entity that is registered on our online sales site as such.

In the absence of legislation relating to the return of products purchased in a given country and when there is a designated representative who could be a Franchise, a Wholesaler or Reseller, the products sold by us under incoterms CIF* returned to the port or airport can be taken back within a maximum period of 10 days following their receipt against a flat rate representing 75% of their value excluding air or maritime transport costs, customs duties and taxes, local delivery and handling costs on the way out and on the return.

Unless otherwise clearly stipulated by the legislation in force in the delivery countries, customers who benefit from deferred payment of more than 30 days after delivery are not eligible for our return policy. The same applies to customers who pay for their parcels on delivery after it has been consigned by the deliverer and given to him the corresponding payment, it being understood that the latter case is comparable to a sale in store.

The right of withdrawal cannot be exercised for a partial delivery whose products conform to at least one of the batches previously accepted. It cannot also be exercised for deliveries having been the subject of the transmission of free or paid samples to which the products definitively delivered comply.

Withdrawal is also not accepted in cases:

• 1) Provision of services
• 2) Supply of goods made to the consumer's specifications or clearly personalized;
• 3) Supply of goods liable to deteriorate or specified in the paragraph "exceptions/non-returnable items" below.
• 4) Supply of goods which have been unsealed by the consumer after delivery and which cannot be returned for reasons of hygiene or health protection;
• 5) Supply of goods which, after being delivered and by their nature, are inseparably mixed with other items;
• 6) Supply of audio or video recordings or computer software when they have been unsealed by the consumer after delivery;
• 7) Supply of a newspaper, periodical or magazine, except for subscription contracts to these publications.
• 8) Products purchased at a public auction or auction on our own online sales site or belonging to third parties.
• 9) Goods transportation services;

To be eligible for a return, your item must be in the same condition you received it, unworn or unused, with tags, and in the original packaging. You will also need the receipt or proof of purchase.

To initiate a return you must obtain from us a form to be completed by contacting us at the e-mail address info@onestop-ie.com. If your return is accepted, we'll send you a return shipping label, along with instructions on how and where to send your package. Items returned to us without prior return request will not be accepted.

You can always contact us for any questions relating to product returns and refunds at the email address: info@onestop-ie.com.

B) INSTRUCTIONS TO FOLLOW IN CASE OF PROBLEM

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can assess the problem and resolve it. Please refer to our instructions relating to the measures to be taken in the event of a defect on delivery appearing in the DELIVERY CONDITIONS which can be consulted on our online sales site.

C) EXEMPTIONS AND NON-RETURNABLE ITEMS:

Certain types of items cannot be returned, such as:

- perishable products (such as food, flowers or plants),

- personalized products (such as special orders or personalized items)

- personal care products (such as beauty products)

- any other product edible by humans and domestic or farm animals

- all products whose admission is prohibited in the countries of destination, each customer must first ensure the legal conditions provided for their circulation.

-hazardous materials, flammable liquids or gases.

Please contact us if you have any questions or concerns regarding a specific item.

Additionally, we cannot accept partial returns of sale or bulk items and gift cards.

Products exchanged for a return cannot be the subject of another return even if they are different from the first.

D) EXCHANGES OF PURCHASED PRODUCTS.

To change a product previously purchased under the conditions and legal deadlines provided for by the legislation in force in your country, you must in this case proceed to a new order and a new payment. Upon receipt of your package and after acceptance of the returned package. In this case, we will proceed to a refund as specified below. You are free to wait for the acceptance of the returned package before payment of the new one.

E) REFUNDS FOR PRODUCT RETURNS

Upon receipt of the returned product and after its inspection, we will notify you of the approval of its refund. This will be done if necessary via the same channel through which you made your payment. Keep in mind that your bank or credit card issuer will levy financial transaction fees that you will be responsible for and these entities will take some time to process and post the refund to your account.